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Terms & Conditions

Services means the purchase of goods on our website
the Website means the website
We / Us means Heartsing Pty Ltd and any subsidiaries, affiliates, employees, officers, agents or assigns.

This website is owned and operated by Heartsing Pty Ltd. Be aware that by visiting our website and /or purchasing something from us, you engage in our “service” and agree to be bound by these terms and conditions. If you purchase products through our website, there will be additional terms and conditions relating to the purchase. By using our website, you approve that you have read, understood and agree with these terms and conditions prior to making your purchase. We reserve the right to modify these terms from time to time at our sole discretion. If you do not agree to any of these terms or any future version of the Terms, do not use or access this website. 

Accuracy of content
We have taken proper care and precautions to ensure that the information we provide on this website is accurate.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, colour accuracy to actual product, reliability, currency or completeness of anything contained on this website or on any linked site.

No Refunds on Workshop cost

Once a booking is made and paid for with a workshop, no refunds will be given if a session is missed.

Orders that have begun processing are unable to be cancelled, even if they haven't been dispatched yet, so we ask that you take extra care when placing your order and be sure to double check that all products in your bag are correct before checking out. We begin processing your order as soon as possible once it has been placed, so although it may not be dispatched yet, it may have been packed. we also may not be able to respond to your request in time to cancel your order before dispatch, so please take extra care and ensure you've ordered all of the Heartsing products you are after before checking out.

Colour Accuracy

Unfortunately, we cannot guarantee a colour match of the colour of the artwork and the products as they appear on screen to the actual products in reality. Nor can goods be exchanged or refunded  based on different colour perception on screen versus actual colour. Please be aware that the colours on screen my vary depending on your screen settings and resolution.

The website is made available for your use on your acceptance and compliance with these terms and conditions. By using this website, you are agreeing to these terms and conditions. You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.
You agree that you will not use, nor will you allow or authorize any third party to use the website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the website or its services.  We reserve the right to refuse or terminate service to anyone at any time without notice or reason. In order to use our website and/or receive our services, you must be at least 18 years of age 
or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. 


Passwords and logins
You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.


Indemnification for loss or damage 
You agree to indemnify us and hold us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this website or the services offered on this website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitor’s fees of every kind and nature incurred by you or any third parties through you.


Intellectual property and copyrights
We hold the copyright to the content of this website, including all artwork, uploaded files, layout design, data, graphics, articles, file content, codes, news, videos, reviews, forum posts and all databases contained on the website or in connection with our services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate any artwork or copyright material for commercial purposes unless expressly agreed to by us, in which case we may require you to sign a License Agreement.  
If you wish to use artwork, content, images or other of our intellectual property, you should submit your request to us at the following email address:


The trademarks and logos contained on this Website are trademarks of Heartsing Pty Ltd.  Use of these trademarks is strictly prohibited except with our express, written consent.


Links to external websites
This website may contain links that direct you outside of this website.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked website, its contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites. You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.


Limitation of Liability
We take no responsibility for the accuracy of any of the content or statements contained on this website or in relation to our services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  Further, all of our services are provided without a warranty with the exception of any warranties provided by law.  We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the website or our services.


Pricing and offering changes without notice 
The prices we charge for using our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.  In addition, we may, without prior notice, change our offering or stop providing products or put limits on purchase of products. We may permanently or temporarily terminate or suspend access to our services without notice and liability for any reason, or for no reason.


Information Collection
Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy.  By using this website and the services associated with this website, you are agreeing to the Privacy Policy. View our Privacy Policy and read more about why we collect personal information from you and how we use that information.


All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of our website will be confidential due to the potential ability of third parties to intercept and access such information.


Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia.  Any disputes concerning this website are to be resolved by the courts having jurisdiction in Victoria, Australia. 
We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.



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